Below you will find a list of frequently asked questions for Open Display. If you do not see your specific question listed below, feel free to email us and one of our Open Display support team members will respond to you as quickly as possible.
AdSemble Open Display™ is the first ever platform that lets you advertise on digital billboards fast, easy and completely self-service.
Back to top of pageCreating your own digital billboard campaign with Open Display is fast and easy! After creating your free Open Display account, follow these steps to launch your first campaign:
Once all the steps are complete, your billboard advertising campaign will launch coinciding with the parameters you set.
Back to top of pageThe status of your campaign will vary based on the stage in which it resides.
Proof Photos are photographs taken of your Ad on the billboard locations you selected for your campaign. In most cases, they are taken from a webcam mounted on the billboard, but not every billboard has a webcam or the ability to provide such photos. As such, proof photos will not be provided unless our system receives them, at which point they will automatically appear in the details section of your campaign and/or when you run a report.
Back to top of pageNo. In most all cases, local city permits prohibit digital billboards from operating 24hrs/day. Two known exceptions are Times Square, NYC and on the strip in Las Vegas, NV. Most all other digital billboards turn on at 6AM and shut off by Midnight.
Back to top of pageIf the original location(s) you have selected are not available for any reason including but not limited to being sold out, our system will automatically attempt to locate the next closest digital media product available to display your ad for your campaign. If you are unsatisfied with the substitute location(s) are system has chosen, you may email us and we will attempt to find alternative substitute locations for you. Note: If no other alternative substitute locations can be identified, then the campaign will remain on the original substitute locations selected by the system.
Back to top of pageOngoing campaigns are a convenient way to keep your campaigns continuously running without the hassle of re-creating them each time they have completed their run. Simply set your Frequency to "Ongoing" and every Saturday your campaign will auto-renew for another week until you say Pause.
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Ongoing campaigns are automatically renewed every week on Saturday at 7AM PST. In order to prevent your campaign from continuing for another week, you must ensure you have Paused your campaign before that time. The Pause button can be found inside your campaign as illustrated below.
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Unfortunately, when our system recycles your Ongoing campaign, the money is automatically distributed to the billboard location(s) in question, which prevents us from being able to issue any refunds. Failure to use the time you purchased will also not result in any refund being issued. We suggest setting a calendar reminder to pause any Ongoing campaigns you have to prevent them from extending beyond your desired campaign duration. If you are concerned you will not be able to pause your Ongoing campaign on time, another option you have is to not use the Ongoing feature. Instead, you can setup a campaign with a specific start date and end date to ensure it stops precisely on the day you desire.
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To restart your previously paused campaign, simply return to the campaign and click the "Resume" button in the top right hand corner. Doing so, will add your campaign to the queue to be re-initialized at the next available Monday start date, providing the location(s) are available.
Back to top of pageYou may request to change the dates of your campaign only if your campaign has not yet started. Doing so, may cause an increase to the cost of the campaign as the availability of the locations you desire may be higher at a different date and time. A change request can only be attempted if it is more than 3 business days out from when your campaign is set to start. Change requests are not guaranteed. If the request cannot be accommodated, you may elect to cancel your campaign, but please be advised of the campaign cancellation policy. Any change request submitted beyond the cut-off time may not be honored and result in the default action of the campaign being canceled.
Back to top of pageIf you have accidentally booked the wrong billboard location(s), you may submit a request to change the location(s) by emailing our support team. A change request can only be attempted if it is more than 3 business days out from when your campaign is set to start. Change requests are not guaranteed. If the request cannot be accommodated, you may elect to cancel your campaign, but please be advised of the campaign cancellation policy. Any change request submitted beyond the cut-off time may not be honored and result in the default action of the campaign being canceled.
Back to top of pageActual Impression data as it pertains to the reports as well as the table and graph shown in your campaign details view is typically updated within 48-72 hours, but final statistics may adjust for up to 7 days after the conclusion of a previous period depending on the size of your campaign as our system completes an audit of the play logs. This information may also be displayed in normalized averages in order to make the overall data easier to visualize.
Back to top of pageAny campaign which has not yet started and scheduled more than 3 business days out from starting may be cancelled by notifying our Support team. A minimum fee in the amount either 75% of the campaign amount or the equivalent daily rate times the number of days displayed, whichever is greater, will be charged.
Example: A campaign is scheduled to run (4) weeks and after two weeks, you desire to cancel the campaign. You must notify our support team a minimum of three (3) business days in advance of the start of the third week, stating that you desire to cancel the remaining two (2) weeks of the campaign. Only weeks which are unused may be cancelled and the processing fee imposed.
In all cases, any unused balance will remain stored as a credit on your account to be used at a later date.
Back to top of pageAn account credit stays valid for 12 months from the date it is issued.
Back to top of pageTo change your Creative, simply go into your Active campaign and click the yellow button marked "Change" located below the currently saved Creative in your campaign. Doing so will prompt you with the exact dimensions required for the specific billboard in question. Your new artwork Creative design must adhere to those dimensions. NOTE: If you have an Ongoing campaign, your campaign must be in "Active" status in order to change your artwork(s) on file. If you have paused your campaign, you will not be able to change your artwork(s) on file until you resume your campaign.
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In most states, political ads are either prohibited or require pre-approval from the City or County in which the billboard(s) reside before our system can display the message. There is no mandate for city officials to prioritize the approval of such messaging as it varies from city to city based on availability and resources. Please keep this additional approval layer in mind when submitting any campaign that may be flagged as political in nature.
Back to top of pageAny brand new client or Ad Agency who desires to enter into a long term engagement (greater than 4 week) for advertising services is subject to, but not limited to, a comprehensive background check and or pre-paid only arrangement until such time as a good faith payment history has been established. Additionally, it may be requested that you either pay by certified check or ACH Wire to fulfill your order.
Back to top of pageFailure to upload your artwork Creative by the time your campaign begins will result in your campaign still being processed. You may upload your artwork Creative after your campaign has begun, but you will lose any number of days you have delayed in uploading the artwork Creative.
Back to top of pageIf you are unsure of whether or not your Ad design meets our Ad Guidelines please email our support team first to verify before submitting your campaign via your Open Display account. Any campaign rejected due to violation of our Ad Guidelines will result in a credit being applied to your Open Display account.
Back to top of pageA Play is a single occurence of your Ad being displayed whereas an Impression is determined by the number of people who have saw your Play. As an example, if you selected a billboard location and your Ad played one time but was seen by 150,000 people, then that would be counted as one (1) Play and 150,000 Impressions.
Back to top of pageFor safety reasons, QR codes are not allowed to used in highway billboard advertising. Some of the venues in the Target Display Network will allow QR codes. Consult with your AdSemble representative to determine which venues can accept QR code advertisements in your area.
Back to top of pageLast Updated: April 2022